You can request a return within 30 days of delivery.
To start a return, email info@austin-mode.com with your order number. Refunds are issued after the returned item has been received and approved.
For full details, please see our Return & Refund Policy.
FAQ
At Austin Mode, we accept:
- Shop Pay
- Visa
- Mastercard
- American Express
- Maestro
Orders are typically processed within 1–3 business days, followed by an estimated 6–9 business days in transit. Total delivery is generally 7–12 business days.
Yes. Eligible items can be returned within 30 days of delivery. Please ensure the item meets the requirements outlined in our Return & Refund Policy.
You can reach our support team at info@austin-mode.com. Our customer support hours are Monday–Friday, 09:00–17:00 Eastern Time.