FAQ

Welcome to the Austin Mode FAQ. Below you'll find answers to common questions about ordering, delivery, returns, payments, and customer support.

1. When will my order be shipped?

Orders are typically prepared within 1–3 business days, Monday through Friday, excluding public holidays.

Once your order leaves our facility, we'll send you a shipping confirmation with the available tracking information.

2. How long does delivery usually take?

Our estimated delivery timeframe is:

  • Processing: 1–3 business days

  • Transit: 6–9 business days

  • Total estimated timeframe: 7–12 business days

These timeframes are estimates and are not guaranteed delivery dates. Occasional delays may occur due to carrier operations, weather, holidays, or other circumstances outside our control.

3. Do you offer free shipping?

Yes. We currently provide free standard shipping on all orders delivered within the United States.

There is no minimum order value required.

4. Where does Austin Mode ship?

Austin Mode currently ships to addresses within the United States.

Orders are fulfilled and dispatched from our U.S. fulfilment location.

5. Will I receive tracking information?

Yes. Once your order has been dispatched, you'll receive an email containing the applicable tracking details.

Please note that tracking information may take some time to appear or become active after the package has been shipped.

6. Can I cancel my order?

You can request an order cancellation within 4 hours of placing your order by contacting us at info@austin-mode.com.

Cancellation requests cannot always be accommodated once an order has entered processing or has already shipped. If your package has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy.

7. How long do I have to return an item?

Eligible products can be returned within 30 days of delivery.

To request a return, email info@austin-mode.com and include your order number. The returned product must meet the eligibility requirements outlined in our Return & Refund Policy.

8. Do I have to pay for return shipping?

For standard returns, such as a change of mind, the customer is responsible for the return shipping cost.

If you receive an incorrect or defective product and the issue is confirmed by our support team, Austin Mode will cover the applicable return shipping cost.

9. How long does a refund take?

Once your return has been received and inspected, an approved refund will be issued to your original payment method within 7 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

10. Do you offer exchanges?

We currently do not offer direct exchanges.

If you'd like a different product, you can return the eligible original item and place a new order separately.

11. What payment methods can I use?

Payments are securely processed through Shopify Payments.

Depending on availability at checkout, payment options may include:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • PayPal

12. Are there extra charges at checkout?

We do not add additional checkout fees to the advertised product price.

Any applicable costs, such as shipping charges where relevant, will be clearly shown during checkout before you complete your purchase.

13. How can I contact Austin Mode?

Our customer support team can assist with questions about products, orders, delivery, returns, and other store-related matters.

Email: info@austin-mode.com
Phone: +1 917 7225304

Customer support hours:
Monday–Friday, 09:00–17:00 Eastern Time

We aim to respond to customer enquiries within 24 hours on business days.

14. Who is behind Austin Mode?

Austin Mode is operated by Imexva B.V., a company registered in the Netherlands and serving customers in the United States.

Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
The Netherlands

Company number (NL Chamber of Commerce): 86411004

Primary Market: United States