Shipping Policy
Austin Mode is operated by Imexva B.V., a company registered in the Netherlands. We currently provide shipping services to customers throughout the United States.
We aim to make the ordering and delivery process simple and transparent. This Shipping Policy explains where we ship, how orders are processed, expected delivery times, and what to do if an issue occurs with your shipment.
1. Shipping Destinations
Austin Mode currently ships orders to delivery addresses located within the United States.
At this time, we do not offer international shipping outside the United States.
2. Order Fulfilment Location
Orders are processed and shipped from our fulfilment warehouse located at:
900 Cashew Ln
Cedar Park, TX 78613
United States
3. Order Processing Times
Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Orders placed after 5:00 PM Eastern Time (ET) will generally be processed beginning on the next business day.
During periods of unusually high order volume, promotional campaigns, or other busy periods, processing may require additional time. If a significant processing delay occurs, we will notify affected customers by email.
4. Shipping Charges
Free Standard Shipping
We currently provide free standard shipping on all orders delivered within the United States.
There is no minimum purchase amount required to qualify for free standard shipping.
5. Estimated Delivery Times
Our typical delivery estimates are as follows:
Order processing: 1–3 business days
Shipping transit: 6–9 business days
Estimated total delivery time: 7–12 business days
Business days are Monday through Friday and exclude public holidays.
The estimated delivery period begins from the date your order is placed. These delivery windows are estimates rather than guaranteed delivery dates.
Occasional delays may occur due to factors outside our reasonable control, including carrier delays, severe weather, public holidays, transportation disruptions, or other unforeseen circumstances.
Once your order has been shipped, we will send a shipping confirmation email with the available tracking details.
6. Shipping Carrier and Tracking
Orders are shipped from our fulfilment location using USPS (United States Postal Service).
After your order has been dispatched, you will receive an email containing the applicable tracking information.
Please note that tracking information may take up to 24 hours after dispatch to become active or appear in the carrier's tracking system.
Delivery times may vary depending on the destination, carrier capacity, weather conditions, and other circumstances affecting the delivery network.
7. Delivery Address
Customers are responsible for providing complete and accurate shipping information when submitting an order.
Please carefully review your address before completing checkout.
Austin Mode is not responsible for delivery delays, returned shipments, or unsuccessful deliveries resulting from incorrect, incomplete, or outdated address information supplied by the customer.
8. Lost, Missing, or Damaged Packages
If your shipment appears to have been lost during transit or arrives damaged, please contact our customer support team as soon as reasonably possible.
You can reach us at:
Email: info@austin-mode.com
Please include your order number and a short description of the issue so that we can review the shipment and determine the appropriate next steps.
Where a shipment is confirmed to have been lost or damaged, we will work to resolve the matter by providing a replacement or refund where applicable and in accordance with our Return & Refund Policy.
9. Returns and Refunds
For details concerning product returns, refunds, and applicable eligibility requirements, please review our Return & Refund Policy available on the Austin Mode website.
The Return & Refund Policy forms part of our overall customer service terms.
Business Information
Austin Mode
Operated by Imexva B.V. (Netherlands)
Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
The Netherlands
Company number (NL Chamber of Commerce): 86411004
Primary Market: United States
Customer Support
Email: info@austin-mode.com
Phone: +1 857 4161502
Customer support hours:
Monday–Friday, 09:00–17:00 Eastern Time