Privacy Policy

At Austin Mode, we respect the privacy of our customers and take reasonable steps to protect the personal information entrusted to us.

Austin Mode is operated by Imexva B.V., a company registered in the Netherlands, and provides products and services to customers in the United States.

This Privacy Policy explains what personal information we may collect when you visit our website, place an order, contact us, or otherwise interact with our services. It also explains how we use, store, share, and protect that information.

By using the Austin Mode website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services. This may include:

  • Full name

  • Billing address

  • Shipping or delivery address

  • Email address

  • Telephone number

  • Order details and transaction information

  • IP address

  • Basic information relating to your device and browser

We do not knowingly collect personal information from children.

2. How We Use Personal Information

Personal information may be used for purposes such as:

  • Processing, fulfilling, and delivering orders

  • Providing customer support and responding to enquiries

  • Communicating with you regarding your orders or account

  • Sending promotional communications when you have opted in to receive them

  • Understanding and improving our website, products, and services

  • Analysing website usage and business performance

  • Complying with applicable legal, regulatory, tax, and accounting obligations

We aim to collect and use only information that is reasonably necessary for operating our business and providing our services.

3. Payment Information

Payments made through the Austin Mode website are processed securely by Shopify Payments.

Austin Mode does not store or have access to your complete payment card number or other full payment credentials.

Payment-related information may be processed by our payment providers as necessary to authorise and complete transactions and to help prevent fraudulent activity.

4. Promotional and Marketing Communications

If you voluntarily subscribe to our email list or otherwise provide permission to receive marketing communications, we may use your email address to send promotional messages, product information, offers, or other marketing content.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from promotional communications does not prevent us from sending essential service-related messages, such as order confirmations, shipping updates, or other communications necessary to complete or support your purchase.

5. Cookies and Similar Technologies

Austin Mode may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website.

These technologies may be used for purposes including:

  • Providing essential website functionality

  • Remembering preferences and supporting the shopping experience

  • Measuring website traffic and performance

  • Understanding how visitors interact with our website

  • Measuring advertising effectiveness

  • Supporting advertising and remarketing activities

Depending on the services and technologies enabled on our website, these may include:

  • Shopify analytics and related tools

  • Meta (Facebook) Pixel

  • Google Ads

  • Google Analytics

  • Email marketing and automation platforms such as Klaviyo

These technologies allow us and our service providers to better understand website activity, evaluate marketing campaigns, and improve the customer experience.

You may be able to manage or disable certain cookies through your browser settings and, where available, through the cookie consent options presented on our website.

6. Children's Privacy

Austin Mode's website and services are not intended for children.

We do not knowingly collect personal information from individuals under the age of 18.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at info@austin-mode.com. We will review the matter and take appropriate steps where necessary, including deleting the information where applicable.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age.

7. Sharing Personal Information

We may share personal information with trusted third-party providers when doing so is reasonably necessary to operate our business or provide services to our customers.

These providers may include:

  • Shopify, which provides our e-commerce platform and website infrastructure

  • Payment providers, including Shopify Payments and Stripe

  • Shipping and logistics providers responsible for fulfilling and delivering orders

  • Advertising and analytics providers, including Meta and Google

  • Email marketing and automation providers, such as Klaviyo

Third-party service providers receive access to personal information only to the extent reasonably necessary to perform the services they provide to us.

We do not sell or rent your personal information.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may also be retained when necessary to comply with applicable legal, tax, accounting, regulatory, dispute-resolution, or other legitimate business requirements.

When personal information is no longer reasonably required, we take appropriate steps to delete it or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Depending on your location and the privacy laws applicable to you, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you

  • Asking us to correct inaccurate or incomplete information

  • Requesting deletion of personal information, subject to applicable legal requirements

  • Requesting a copy of certain personal information

  • Withdrawing consent where consent is the legal basis for processing

  • Opting out of promotional or marketing communications

To make a privacy-related request or ask a question about how we handle personal information, please contact:

info@austin-mode.com

We may need to verify your identity before completing certain privacy requests in order to help protect your information.

10. Information Security

Austin Mode takes reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, alteration, loss, or disclosure.

Despite these safeguards, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, we cannot guarantee the absolute security of personal information transmitted to or stored by us.

Business Information

Austin Mode

Operated by Imexva B.V. (Netherlands)

Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
The Netherlands

Company number (NL Chamber of Commerce): 86411004

Primary Market: United States

Customer Support

Email: info@austin-mode.com

Phone: +1 857 4161502

Customer support hours:
Monday–Friday, 09:00–17:00 Eastern Time