Return & Refund Policy

Austin Mode is operated by Imexva B.V., a company registered in the Netherlands, and serves customers throughout the United States.

We want the return and refund process to be clear and easy to follow. Please review the terms below before submitting a return request.

1. Return Window

Eligible products may be returned within 30 days of the date they were delivered.

To request a return, please contact our customer support team at:

Email: info@austin-mode.com

When contacting us, please include your order number and specify which product or products you would like to return. You may also include the reason for your return.

2. Return Eligibility

To qualify for a return, the following requirements must be met:

  • The product must be unworn and unused

  • All original tags must still be attached

  • The product must be returned in its original condition

  • Valid proof of purchase must be provided, such as your order confirmation email

Products that have been worn, used, altered, damaged, or otherwise do not meet these requirements may be ineligible for a refund.

3. Return Shipping Costs

For returns related to a change of mind, ordering the wrong item, or another reason that is not caused by a product defect or fulfilment error, the customer is responsible for the cost of return shipping.

Approved returns should be sent to our return facility at:

900 Cashew Ln
Cedar Park, TX 78613
United States

Please do not send a return to our registered business address unless specifically instructed to do so by our customer support team.

4. Restocking Fees

Austin Mode does not charge restocking fees on eligible returns.

If a return satisfies the requirements of this policy and is approved, no restocking or handling charge will be deducted from the refund.

For non-defective returns, the customer remains responsible for the applicable return shipping costs.

If our customer support team confirms that a product is defective or that the wrong product was sent, Austin Mode will cover the applicable return shipping costs and will not charge a restocking fee.

5. Defective or Incorrect Products

If you receive a product that is defective, damaged, or different from the item you ordered, please contact us within 30 days of delivery.

To help us review the issue, please provide:

  • Your order number

  • Clear photographs showing the product and the issue

  • A brief description of the problem

Once the issue has been reviewed and confirmed, we may offer one of the following resolutions:

  • A replacement product at no additional cost; or

  • A full refund

For confirmed defective or incorrect products, Austin Mode will cover the applicable return shipping costs.

6. Exchanges

Austin Mode does not currently offer direct product exchanges.

If you would like a different product, size, or style, you may return the original eligible item in accordance with this policy and place a new order separately.

7. Refund Processing

Once your returned product has been delivered to our return facility, it will be received and inspected.

After the inspection has been completed, we will notify you whether your return has been approved.

For approved returns:

  • Refunds are issued to the original payment method used for the purchase

  • Refunds are processed within 7 business days after the returned product has been received and the return has been approved

Although we process approved refunds within this timeframe, your bank or payment provider may require additional time to post the funds to your account.

8. Order Cancellation

You may request cancellation of an order within 4 hours of placing the order, provided that the order has not already entered the fulfilment process or been shipped.

Cancellation requests should be sent to:

Email: info@austin-mode.com

Once an order has been shipped, it can no longer be cancelled through the order cancellation process.

After delivery, you may still request a return if the order and product meet the requirements of this Return & Refund Policy.

Business Information

Austin Mode

Operated by Imexva B.V. (The Netherlands)

Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
Netherlands

Company number (NL Chamber of Commerce): 86411004

Primary Market: United States

Customer Support

Email: info@austin-mode.com

Phone: +1 857 4161502

Customer support hours:
Monday–Friday, 09:00–17:00 Eastern Time